The following global settings are applicable to E-mail.
To view Routing settings, click Category to sort global settings by category.
The following out-of-the-box Routing settings are included:
|
Setting Name |
Base Type |
Property Type |
Description |
Default |
|
maximumInteractionsInQueue |
INTEGER |
INTEGER |
Sets the number of interactions in a queue. This applies only to interactions that are passively dispatched from a group queue to the agent queue. If set to -1, there is no limit to the number of interactions that can be passively dispatched. |
10 |
|
maximumRequestsInQueue |
INTEGER |
INTEGER |
Sets the number of requests in a queue. This applies only to requests that are passively dispatched from a group queue to the agent queue. If set to -1, there is no limit to the number of requests that can be passively dispatched. |
10 |
|
maximumTasksInQueue |
INTEGER |
INTEGER |
Limits the number of tasks that can be passively dispatched from a group to an individual agent queue by setting the maximum number of tasks that can be contained in an individual queue at a time. If this value is set to -1, the personal queue has no limit to the number of tasks that can be passively dispatched. |
10 |
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