The following global settings are applicable to E-mail.
To view E-mail Settings, click Category to sort global settings by category.
The following out-of-the-box E-mail Settings are included:
|
Setting Name |
Base Type |
Property Type |
Description |
Default |
|
IsDefaultEmailFormatHTML |
ENUMERATED |
BOOLEAN |
If true, e-mail is sent in formatted HTML rather than in text. |
false |
|
keepCaseOwnership |
ENUMERATED |
BOOLEAN |
Routes customer’s e-mail reply to an agent’s message back to the same agent |
true |
|
MaximumNoOfAutoResponses |
INTEGER |
INTEGER |
Sets the maximum number of auto responses that can be sent in reply to incoming e-mails from a single e-mail address in a 24-hour period |
100 |
|
ResolveShortcutAutomated |
ENUMERATED |
BOOLEAN |
If set to false, the resolve shortcuts feature within E-mail Templates is disabled. |
true |
|
SendAutoResponse |
ENUMERATED |
BOOLEAN |
If true, the system sends an automatic response to incoming e-mail. |
true |
|
SharedMessage |
ENUMERATED |
BOOLEAN |
If set to true, outbound e-mail screens have an additional check box "Send Shared Message". If this check box is checked, only one interaction record is created for the outbound e-mail and the Recipients tab for the interaction is populated with the list of e-mail addresses that received the message. |
false |
|
ShowCharsetDropDown |
ENUMERATED |
BOOLEAN |
If true, the CharSet drop-down list is displayed on the inbound message detail form. This is useful when the text of a new e-mail appears garbled because it was originally written in a language that uses different characters. |
false |
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