|
Setting Name |
Base Type |
Property Type |
Description |
Default |
|
ExpectedCallTime |
INTEGER |
INTEGER |
The duration of an expected call in minutes. |
3 |
|
NewCallDetail |
STRING |
STRING |
Sets the module that opens in the detail view when a call comes in.
|
individual |
|
NewCallPopupAlert |
ENUMERATED |
BOOLEAN |
If false, the inbound call pop-up feature on integrated systems is disabled. |
true |
|
NewCallSkipSearch |
ENUMERATED |
BOOLEAN |
If set to false, the Call Search form appears when an incoming call is detected. |
true |
|
NewCallSkipSearch
|
ENUMERATED |
BOOLEAN
|
If set to true, skips the list view call search form and opens the detail record when the customer is known. |
true |
|
NewDispatchedItem |
ENUMERATED |
BOOLEAN |
If set to false, the dispatched work item alert pop-up is disabled. |
true |
|
TraceFullyQualifiedUsername |
STRING |
STRING |
Logs information about incoming and outgoing work items for the user whose fully qualified user name is entered in the String Value field |
|
|
TraceTelephonyExtension |
STRING |
STRING |
Logs information about incoming and outgoing work items for the extension entered in the String Value field |
|
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