Troubleshooting a Bulk Import

In order to troubleshoot import jobs and avoid importing bad data, always select the Trial Run option the first time you use a new import map or work with new data.

Error Type

Description

Metadata errors

Metadata error messages appear in the Admin Console and are captured in the Epny.log4j file in the /service/etc/logs folder of the installation directory. Fix any issues by fixing its metadata in Studio. When the metadata has been corrected, if you are running in development mode, reload the metadata. If you are running in production mode, you must restart the server after fixing metadata issues.

Data errors

Use the following steps if you see errors in data.

Reviewing and fixing data errors:

  1. Read the ImportFileName_timestamp.err file in the reject file directory for error details.

  2. Fix the data that had the error in the import file.

  3. Run the import job again.